Polygems support
Stuck on something in the game? The common questions are below. If yours isn't, email us and a real person will reply, usually within two working days.
COMMON QUESTIONS
I'm stuck on a level
Tap the lightbulb under the board. The next machine of a working solution lights up where it goes, and each tap shows one more step. Every level has been solved before it shipped, so there is always a way.
I bought Remove ads but still see ads
Open Settings, tap Ads and privacy, then Restore purchases. Anything you bought with the same App Store or Google Play account comes back.
How do I ask for a refund?
Refunds go through the store you bought from: Apple's reportaproblem.apple.com, or your order history in Google Play.
Looking for help with something else? Contact Antumbra.